Help & support

Need help with your policy options?

This page provides answers to common questions about GetMyPolicy.app, how to talk with licensed insurance agents, and how to get support if you still need assistance.

Phone: (888) 481-5551   |   TTY: 711   |   Hours: 8:00 am – 11:59 pm EST

Quick help topics
Choose a topic below to learn more, or contact a licensed insurance agent for personalized assistance.
1
Understanding our role
Learn how GetMyPolicy.app connects you with licensed insurance agents and what services are available.
2
Talking to an agent
Find out what information is helpful to have ready before speaking with a licensed insurance agent.
3
Getting more support
See how to contact us if you still have questions about coverage options, cost, or enrollment.
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Your information is handled securely.
Speaking with an agent is free and there is no obligation to enroll.

Frequently asked questions

Below are answers to questions people often ask before they speak with a licensed insurance agent about Medicare, health insurance, life insurance, and other coverage options.

About GetMyPolicy.app

  • What is GetMyPolicy.app?
    GetMyPolicy.app is owned and operated by Get My Policy, Inc., a privately-owned, non-government website that connects you with licensed insurance agents who can discuss available insurance products.
  • Is this a government website?
    No. GetMyPolicy.app is not affiliated with or endorsed by any government website, entity, or program. The government website for health coverage information can be found at HealthCare.gov.
  • Do I have to buy anything?
    No. Speaking with a licensed insurance agent is free. There is no cost or obligation to enroll in any plan or product that may be discussed.

Talking with an insurance agent

  • Who will contact me?
    If you request more information, a licensed insurance agent may contact you by phone, email, or text to discuss available products, including complete details on cost and coverage.
  • What information should I have ready?
    It may be helpful to have your current insurance cards, a list of doctors or preferred providers, prescription medications, and a general idea of your budget for premiums and out-of-pocket costs.
  • Can an agent give me plan recommendations?
    Licensed agents can provide information about available plans and help you compare options. Any choice to enroll is yours, and you decide which plan, if any, is right for you.

Policy and coverage questions

  • What types of insurance can I learn about here?
    Licensed agents can discuss Medicare insurance, health insurance, life insurance, auto insurance, home insurance, renters insurance, commercial insurance, and certain other products that may be available in your area.
  • Will I receive complete details on cost and coverage?
    Yes. When you speak with a licensed insurance agent, they can provide complete details about premiums, copayments, deductibles, benefits, limitations, exclusions, and other important terms.
  • Can I change or update my policy later?
    Availability of changes depends on the product, carrier, and applicable rules or enrollment periods. An agent can explain when changes may be allowed and what options might apply to you.
Need more help?
If your question is not answered here, you can contact us using any of the options below. A licensed insurance agent may respond to provide additional information.
Call: (888) 481-5551   |   TTY: 711
Hours: 8:00 am – 11:59 pm EST
You may also visit our Contact page to send a message online.

GetMyPolicy.app is owned and operated by Get My Policy, Inc., a privately-owned non-government website. The government website can be found at HealthCare.gov. This website serves as an invitation for you, the customer, to inquire about further information regarding Medicare, health insurance and other insurance products, and submission of your contact information constitutes permission for an agent to contact you with further information, including complete details on cost and coverage of this insurance. GetMyPolicy.app is not affiliated with or endorsed by any government website, entity, or publication.